In an emergency, call 911. For anything else, Bamwan answers 24 hours a day at (416) 831-7506, or email [email protected].
Getting started
- The Bamwan office adds you with your email address.
- Get the Bamwan app from the App Store and tap Set up my account.
- Type that email, choose a password, then tap the link in the email we send you. Open the email on the same phone.
Common questions
It says “We couldn’t find you”. The office hasn’t added that email yet, or added a different one. Call us and we’ll fix it.
My email link has expired. Open the app, sign in with your email and password, and tap Send the email again.
I forgot my password. On the sign-in screen, tap Forgot your password? and we’ll email you a link.
The text is too small. Tap Text on the first screen, or go to Display & text size in your account.
I can’t start a visit (Care Pros). Visits start at the client’s address, from 15 minutes before the start time. Make sure Location is on for Bamwan in your phone’s Settings. Still stuck? Call the office.
How do I delete my account? In the app, go to Account, Me or More and tap Delete my account. See our privacy policy for what happens to your information.